Freevoice OCC is a complete Outbound Call Center solution that functions as a predictive dialer, ratio dialer or power dialer. Ideal for business environments where agents dial large amounts of outbound calls. predictive dialers can significantly increase agent productivity by eliminating agent dialing times, filtering out answering machines, and providing a central interface for storing lead information.
Improve Agent Productivity – By dynamically detecting when a live contact has been reached, a predictive dialer system will ensure that representatives don’t waste time with busy signals, voicemail messages, or incorrect numbers.
Boost Call Volumes – Companies can reach out to more people in a shorter period of time, by calling numbers in succession from a database, and dialing multiple numbers for each contact.
Increase Interaction Effectiveness – Agents have the ability to initiate three-way conference calls, or transfer calls to other representatives (such as closers or product specialists).
Ensure Customer Satisfaction – Avoid the risk of annoying or offending existing or potential clients by restricting dialing based on day, time zone, or other variables, and allowing agents to schedule call-backs at a time that is more convenient for the customer.
Improve Campaign Tracking Accuracy – Representatives have the ability to mark the outcome of each interaction (hung up, sale, not interested).
