Dialer Features

Outbound Call Center features include

6 second billing
Calls are billed in six second increments instead of a full minute for the most accurate billing possible.
Voicemail detection
The Voicemail Detection feature keeps your agents productive by detecting when the call is being answered by a voicemail. The system will automatically disposition the call as a voicemail instead of transferring it to a live agent. You can even have the system leave a pre-recorded message
Barge / Listen in
Your managers can silently listen in and monitor any agent, or jump into the conversation when needed.
Remote Agents
Agents can log into the system from anywhere they have internet so it is possible to have agents taking calls from separate locations, or even work from home
Record Calls
Record calls on demand with a click of the mouse, or Record all your calls. Recordings are automatically stored on the server for future reference
Scales to hundreds of agents
Whether you have just a small handful of agents or a few hundred, the Freevoice system can accommodate them all for the same monthly rate
Real-time reporting and analytics
A full suite of tools at your fingertips, enabling you to efficiently manage your call center
Hot Keys
Faster hangup and dis-positioning of calls with one key press saving valuable agents time and increasing productivity
Voice Broadcast
Broadcast dial to customers with a pre-recorded message
Do Not Call Registry
The DNC feature can be activated at all times or per campaign at your discretion
Caller ID
Customers are 25 times less likely to answer a phone call from a blocked number, and 10 times less likely to answer a call from a toll free number. Some phone carriers even allow the customers to block calls from these numbers. The Freevoice system allows you to set your own custom Outbound Caller ID per campaign
3 Different Dial Modes
Our Dialer System can be set to 3 unique dial modes to optimize the performance of your agents. Manual, Ratio, or Predictive dialing depending on how many agents you have, what type of leads you are calling and so forth. Some customers prefer to dial manually with a new list to get a “preview” before opening the dialer up to full speed

Wrap up Time
 Define the Agent Wrap-up time per campaign through the administration screen

Custom Dispositions
 Add custom call dispositions per campaign

Lead Recycle
The Freevoice Dialer is able to recycle calls that ring busy at a specified interval without resetting a list

Customized Dialing
 Dialing with custom Time Zone restrictions by state and / or day of the week

Multiple Campaigns
The Freevoice Dialer is fully capable of running multiple campaigns and lead-lists

Drop Timer
Our Dialer gives you the option of a drop timer with safe-harbor message for FTC compliance. Settings can also be optimized to keep your drop call percentage within FTC acceptable limits

Real Time Reporting
Real Time Reporting allows you to easily stay on top of things and manage your agents performance. All calls are logged and statuses of calls are logged as well as agent time breakdowns

Transfer to Closer
 Transfer calls with customer data to a closer or another agent with ease

Custom Scripts
 Display a customized script for the agent to read with pre-filled with fields like name, address, etc.

 Open a custom web page with user data from the call, per campaign



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