Outbound Call Center features include
Calls are billed in six second increments instead of a full minute for the most accurate billing possible.
The Voicemail Detection feature keeps your agents productive by detecting when the call is being answered by a voicemail. The system will automatically disposition the call as a voicemail instead of transferring it to a live agent. You can even have the system leave a pre-recorded message
Your managers can silently listen in and monitor any agent, or jump into the conversation when needed.
Agents can log into the system from anywhere they have internet so it is possible to have agents taking calls from separate locations, or even work from home
Record calls on demand with a click of the mouse, or Record all your calls. Recordings are automatically stored on the server for future reference
Whether you have just a small handful of agents or a few hundred, the Freevoice system can accommodate them all for the same monthly rate
A full suite of tools at your fingertips, enabling you to efficiently manage your call center
Faster hangup and dis-positioning of calls with one key press saving valuable agents time and increasing productivity
Broadcast dial to customers with a pre-recorded message
The DNC feature can be activated at all times or per campaign at your discretion
Customers are 25 times less likely to answer a phone call from a blocked number, and 10 times less likely to answer a call from a toll free number. Some phone carriers even allow the customers to block calls from these numbers. The Freevoice system allows you to set your own custom Outbound Caller ID per campaign
Our Dialer System can be set to 3 unique dial modes to optimize the performance of your agents. Manual, Ratio, or Predictive dialing depending on how many agents you have, what type of leads you are calling and so forth. Some customers prefer to dial manually with a new list to get a “preview” before opening the dialer up to full speed
Define the Agent Wrap-up time per campaign through the administration screen
Add custom call dispositions per campaign
The Freevoice Dialer is able to recycle calls that ring busy at a specified interval without resetting a list
Dialing with custom Time Zone restrictions by state and / or day of the week
The Freevoice Dialer is fully capable of running multiple campaigns and lead-lists
Our Dialer gives you the option of a drop timer with safe-harbor message for FTC compliance. Settings can also be optimized to keep your drop call percentage within FTC acceptable limits
Real Time Reporting allows you to easily stay on top of things and manage your agents performance. All calls are logged and statuses of calls are logged as well as agent time breakdowns
Transfer calls with customer data to a closer or another agent with ease
Display a customized script for the agent to read with pre-filled with fields like name, address, etc.
Open a custom web page with user data from the call, per campaign