A Predictive Dialer is a system used by telemarketers to greatly increase the number of live calls. It is a software program that uses algorithms and real time statistics to determine how many calls to place per agent based on performance metrics. The software also figures in average call times, and agent availability to automatically adjust the speed in which outbound calls are placed.
For every agent logged into the call center software, the system will place 2 – 10 phone calls. The phone system software will automatically detect and filter out any busy signals, answering machines, or disconnects. When the calls are answered by a live person, the system will then instantly connect your agent. Your call center agents will spend much more time on live calls and not waste precious time listening to a phone ringing.
For more information on how your business can benefit from the use of a predictive dialer, please give us a call at 800.700.3040 and one of our highly trained staff can answer all of your questions.
